WP Ticket System Pro – ticket system for WordPress

About this product

Screenshots

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Features

• ✓Tickets and time tracking categories, priorities, email templates, canned replies and time tracking per ticket.
• ✓Customer portal with SSO customers log and follow tickets themselves and sign in with Google or Microsoft.
• ✓Companies and SLA response and resolution times per company, separately for incidents and changes.
• ✓Invoicing invoices as PDF, recurring services and invoices straight from a ticket.
• ✓Knowledge base articles with search and categories, right inside the portal.
• ✓Reports and wallboard reports as PDF or CSV and a live wallboard with KPIs and charts.
• ✓Email import create tickets from a Microsoft 365 mailbox through Microsoft Graph.
• ✓Mobile app (PWA) and push notifications installable on the home screen.
• ✓Device management QR log, maintenance and an automatic ticket for every report.
• ✓Roles and security dedicated roles for customers, staff and managers, spam protection on the public form and export/import of settings.

How to install

1. Make a backup and upload the zip via Plugins → Add New → Upload Plugin. Activate the plugin.
2. Create pages with the shortcodes [ticket_portal] (main page), [ticket_form] and optionally [ticket_dashboard] and [ticket_wallboard].
3. Open Tickets → Suite & modules and switch on the modules you need. Use the system check to see if everything is in order.
4. Set up the portal under Portal & SSO and enter your company details under Invoicing → Settings.
5. Create companies (with domain and SLA) and users with the right role.
6. Do you have the old separate ticket plugins? Activate this suite first; the old plugins are then deactivated automatically and your data is kept.

Details and requirements

What is new?

• v4.0.0Module management, system check and export/import of settings.
• v4.0.0Mobile improvements for wallboard, ticket page, time tracking, device management and forms.
• v4.0.0Fonts, Chart.js and DataTables are bundled locally.
• v4.0.0Optional: automatically close resolved tickets, canned replies and spam protection.

Frequently asked questions